Skip to main content
TrustRadius
Riskified

Riskified

Overview

What is Riskified?

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a…

Read more
Recent Reviews

Riskified User Review

8 out of 10
September 05, 2023
Incentivized
We use Riskified to prevent CNP fraud in online payments for hotel bookings and we also use it to prevent ATO

We have different business …
Continue reading

Highly recommend!

10 out of 10
March 28, 2023
Incentivized
We run several ecommerce businesses, each with a high incidence of fraud. We use Riskified to mitigate our fraud losses. Riskified reviews …
Continue reading

Riskified Review

10 out of 10
January 04, 2023
Incentivized
We use Riskified to verify all purchase information on orders placed with our company to reduce fraud and risk exposure.
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Verified User
Analyst in Other
Hospitality Company, 1001-5000 employees
Verified User
Manager in Finance and Accounting
Hospitality Company, 1001-5000 employees
Return to navigation

Pricing

View all pricing
Riskified

Riskified

N/A
Unavailable

What is Riskified?

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://support.riskified.com/hc/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

9 people also want pricing

Alternatives Pricing

Trust Swiftly

Trust Swiftly

$0.10
per verification
What is Trust Swiftly?

In an era where digital transactions and interactions have become the norm, ensuring the security and trustworthiness of online identities has become a paramount concern for businesses. Trust Swiftly is an identity verification service that aims to simplify and enhance the process of…

iDenfy

iDenfy

$1
per year per user
What is iDenfy?

Identity verification services that increase the rate of successfully onboarded customers, decrease the real users' drop-off rate and 100% prevent fraud. Its pricing model is to pay only per approved user (drop-offs, fraudulent users, not real customers, not completed verifications are free of…

Return to navigation

Product Details

What is Riskified?

Riskified is an eCommerce fraud management platform that leverages machine learning and a global merchant network to minimize fraud and maximize net revenue for users--supported by a chargeback guarantee and premium partnership models. Riskified offers a chargeback guarantee at any scale, as well as an end-to-end risk management solution set designed to help merchants meet their eCommerce goals.

Riskified states customers benefit from the data derived from every transaction Riskified reviews, not just the ones processed in their own systems. And with more than 400 million shoppers in 180+ countries on the platform, Riskified evaluates millions of transactions every day, data that is fed back into the system, creating a cycle that can drive greater accuracy.

Riskified aims to provide a better way of fraud management, with the goal of helping users unlock better profits while safeguarding their customer experience.

Riskified Videos

Riskified Integrations

Riskified Competitors

Riskified Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, South America, EMEA, APAC

Riskified Downloadables

Frequently Asked Questions

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global merchant network, the platform identifies the individual behind each online interaction, helping merchants eliminate risk and uncertainty.

Signifyd Commerce Protection Platform, Kount, an Equifax company, and Forter are common alternatives for Riskified.

Reviewers rate Support Rating highest, with a score of 7.4.

The most common users of Riskified are from Mid-sized Companies (51-1,000 employees).

Riskified Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)75%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(37)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
March 27, 2023

Guaranteed chargeback fraud

Verified User
Analyst in Finance and Accounting
Airlines/Aviation Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Riskified is our partner, our online anti-fraud tool, which guarantees chargeback fraud reason when it occurs. It has been important as the tool has calibrated itself over time, increasing approval and reducing risks.
Pros and Cons
  • Analyze anti-fraud
  • Financial aligned
  • Functional platform
  • I would like to see a second spreadsheet available to extract only the chargebacks submitted by period.
  • Option of Excel and not CSV
Likelihood to Recommend
As it is an anti-fraud platform that calibrates itself to the market over time, I even indicated its use for stakeholders
Return on Investment
  • I do not have access to this data, but the increase in approvals and decrease in chargebacks is visible
Support Rating
10
whenever I needed it, I was promptly attended to.
Expansion and Innovation
Yes, of course, the increase in approvals returns on new satisfied customers, that is, good payers are not being stopped by uncalibrated anti-fraud.
Other Software Used
Users and Roles
10
Support Headcount Required
10
Business Processes Supported
  • Fraud Protection
  • Fraud Detection
  • Chargeback garantee
Innovative Uses
  • To block fraud transactions
  • To help with fraud chargeback garantee
  • By quickly responding to our queries
Future Planned Uses
  • To block fraud transactions
  • To continue guaranteeing fraud chargebacks
  • Keeping communications open as they do so well
Likelihood to Renew
10
Products Replaced
No
Key Differentiators
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
December 28, 2022

Innovative company that proactively searches for opportunities to advance in fraud and abuse screening

Verified User
Executive in Other
Retail Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My company utilizes Riskified as our online order fraud screening vendor, which helps to minimize the manual work of reviewing orders for fraudulent activity. Our teams are highly interactive with each other in order to communicate needs as fraud trends emerge, and Riskified is able to quickly adjust their models to capture and address. After implementing Riskified, we have minimized our fraud loss numbers from online traffic. For 2021 fiscal year, we had 110.5M orders processed by Riskified with a 0.03% chargeback rate. We continue to see improved approval rates year over year as a whole.
Pros and Cons
  • Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
  • Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
  • Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.
  • It would be beneficial to be able to utilize more data within Riskified's model across the industry while being able to keep the clients anonymous.
  • Work towards a platform where point of sale transactions could be potentially screened and incorporated into the screening process.
Likelihood to Recommend
Riskified does an outstanding job of taking feedback from us and making improvements to their web app interactive tool to meet our needs, whether it's adding a filter or adding new segments to be screened. They continually strive to make improvements to their tools and take initiative to be proactive in all situations.
Return on Investment
  • Riskified has continued to outperform the contractual SLA approval rate by 0.5% for fiscal 2022, which has contributed to more approved transactions and a lower callback rate into our call center by an estimated 30%
Support Rating
10
Riskified does an outstanding job of working with our team to customize our web app view (interactive tool) to make it suitable for our needs. They are always looking for innovative ways to make our process flow easy for our agents who utilize their tool and for a better customer experience when orders are screened.
Expansion and Innovation
Riskified has helped us move forward with introducing our Marketplace online as we have confidence in their fraud screening capabilities with high-risk product selections. Some segments, when first implemented, can take some time for their model to adjust and adapt to the segment, but Riskified is great about continually updating their models to enhance performance in all areas.
Alternatives Considered
Riskified has steadily outperformed our previous screening vendor year after year. We continue to see improvements in our approval rates, callback rate, and chargeback rate, as well as a continued effort to improve their products for the most effectiveness possible. Riskified's chargeback guarantee offers the assurance of their support and trust in their products and team.
Other Software Used
April 18, 2022

A reliable and easy to use solution to reduce online frauds

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Fraud prevention is one of the most difficult things to handle when you run an eCommerce, and it becomes an issue when the company you work in runs multiple eCommerce at the same time. To solve this (complicated) problem, we decided to implement Riskified as a fraud prevention solution, and we were happy with the result we achieved.
Pros and Cons
  • Ease of use
  • Very good admin panel
  • Fraud prevention (yes, does its job well)
  • Sometimes finding why an order has been rejected is not immediate
  • Exporting functionalities can be improved
Likelihood to Recommend
If your website is running into serious problems of online fraud, Riskified provides an easy-to-use and easy-to-implement solution which can solve your problem in a short time. Investing in this area is critical because frauds only generate losses in terms of time you need to manage them and also the overall reputation of your company.
Return on Investment
  • Fraud reduction means less money invested in fraud management, and that should be enough in a purchase decision
  • It was very easy to install, so low setup costs
Support Rating
10
Whenever we asked for help, clarifications, potential improvements, or simple support in using their application, they always responded quickly and precisely to our questions.
Expansion and Innovation
Fraud usually involves multiple areas of the same company (finance, customer support, IT, eCommerce management, etc.), so if not resolved quickly, it can burst expenses. Since preventing is, in my opinion, better than fixing, introducing a solution that can accurately detect and stop fraud is, without any doubt, an investment and not a cost since the money saved can be spent on expanding your site and not on maintenance.
Alternatives Considered
  • Sift Digital Trust & Safety Suite
We decided in favor of Riskified since cost/benefit wise was the best product. It is maybe less complete than its competitors, but you don't always need to be the "ultimate universal" solution to everything if you do your job well
Other Software Used
March 19, 2022

Great company that has helped mitigate our fraud losses in ecommerce space

Verified User
Executive in Other
Retail Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We utilize Riskified to monitor for fraudulent activity on our digital orders. Our fraud losses have significantly decreased since implementing a flow with Riskified and we are easily able to interact with our orders and customers alike within Riskified's web application. Riskified monitors several different segments among our digital population of orders and their staff and model has done an outstanding job of increasing our approval rates as well as mitigating fraud from these segments.
Pros and Cons
  • Account Management
  • Enhancements to web application for best experience
  • Hears customers feedback and makes changes accordingly
  • Continues to update their models for biggest impact
  • Explanation of decline reasons
  • More visibility into agent replaced orders (second look)
  • More search functionality on web app
Likelihood to Recommend
Riskified does an amazing job of working with each individual merchant/client to tailor their models to fit their needs. They continually strive to improve based on feedback from the industry and their clients. Since working with Riskified, our fraud rates on our digital orders have decreased significantly and they do a great job of quickly identifying fraud trends and mitigating those.
Return on Investment
  • Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
  • By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.
Support Rating
10
Since starting to work with Riskified 5 years ago, they have continually put in a significant effort to ensure our company and staff are getting what they need out of their platform. This includes approval rates, enhancements to their user-friendly web app, and working with our team on new fraud trends. Their staff listens to feedback and is constantly striving for improvements to enhance your customer's experience.
Expansion and Innovation
Riskified has given us the capability to look at expanding into other opportunities within our eCommerce platform. This includes looking into launching Marketplace orders in 2022 with the confidence of knowing that Riskified will be screening these orders. The offered chargeback guarantee and model has allowed us as a company to move away from a significant amount of our manual review of online transactions and we feel secure in knowing our orders are running through their highly efficient models.
March 18, 2022

Easy-to-use software for fraud management

Verified User
Contributor in Customer Service
Consumer Goods Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Riskified to assess fraud in our customer orders. Riskified helps us scope out fraudulent orders and we process every order through the platform!
Pros and Cons
  • Ease of use/ UX
  • Identifies trends on a macro level
  • Response time/support
  • Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
  • Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
  • The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)
Likelihood to Recommend
Riskified has been very well suited for high volume orders, where we cannot comb through every transaction. It also works very well at identifying trends and working through chargebacks for our business. A scenario in which Riskified is less appropriate is for rewards orders (sometimes customers will place $0 orders redeeming their rewards, that Riskified has canceled) or maybe for a smaller business.
Return on Investment
  • Fraud mitigation
  • Time and cost manually reviewing orders
  • Increased revenue as more orders are approved
Support Rating
6
As mentioned previously, support has always gotten back to me in a timely manner. However, the response I've received from different agents has been quite varied. Some will ask for additional information before approving an order, others won't. It would be good to adopt a more uniform approach to all orders!
Expansion and Innovation
Riskified has definitely enabled our business to expand its e-commerce operations, as the business operates primarily in the e-commerce space, it's important to have confidence in our transactions on a day-to-day basis (as well as room to innovate after having observed order trends from Riskified). Implementing Riskified for all orders has lead to a more uniform ordering experience for customers as well!
Alternatives Considered
Have not used other products aside from Riskified yet.
Other Software Used
Return to navigation